FAQs

FAQs

Shopping FAQ




1. What should I do if I have trouble logging in?




Please follow the instructions below:


Check your login details. Your login username is the email address you used to register.


If you have forgotten your password, please select the "Forgot your password?" option on the login page. Fill in the information about your registration details and select the "Reset Password" option.


Please make sure your web browser accepts cookies.


Our website may be under system maintenance. If so, please wait 30 minutes and try again.


If you still cannot access your account, you can contact our customer service department and point out the problem. We will assign you a new password, and you can change it after logging in.




2. Is there a discount for large orders?




Yes, the more pieces you buy, the higher the discount. Please contact our sales department and provide the following information:


-Products you are interested in


-The exact order quantity for each product


-The time range you want


-Any special packaging instructions, such as bulk packaging without a product box


Our sales department will respond to your quotation. Please note that the larger the order, the more postage you will save. For example, if your order quantity is 20, the average shipping cost per item will be much cheaper than if you only buy one.




3. If I want to add or delete items in the shopping cart, what should I do?




Please log in to your account and select the shopping cart in the upper right corner of the page. You will be able to view all the items currently in the shopping cart. If you want to delete an item from the shopping cart, just click the "Delete" button next to the item. If you want to change the quantity of any single product, just enter the new quantity you want to buy in the "Quantity" column.




Payment FAQ




1. What is PayPal?




PayPal is a secure and trustworthy payment processing service that allows you to shop online. PayPal can be used when purchasing goods via credit cards (Visa, MasterCard, Discover, and American Express), debit cards, or e-checks (that is, using your regular bank account). We cannot see your card number because it is securely encrypted through PayPal’s servers. This limits the risk of unauthorized use and access.




2. Can I change the billing or shipping information after payment?




After placing an order, you should not change your billing or shipping address information. If you want to make changes, please contact our customer service


The department expresses your request as soon as possible during the order processing stage. If the package has not been shipped, we will be able to ship to the new address. However, if the package has already been shipped, the shipping information cannot be changed while the package is in transit.




3. How do I know if my payment has been received?




After receiving your payment, we will send you a notification email to inform you about the order. You can also visit our store at any time and log in to your customer account to check the status of your order. If we have received the payment, the order status will be displayed as "Processing".




4. Do you provide invoices?




Yes. Once we receive the order and the payment has been settled, the invoice will be emailed to you.




5. Can I use other payment methods to pay for the order, such as credit card or offline payment methods?




We accept credit cards, PayPal, etc. as payment methods.


1). Credit card.


Including Visa, MasterCard.


2). Paypal.


The most convenient payment method in the world.


3). Debit card.


Including Visa, MasterCard.




6. Why am I being asked to "verify" my payment?




For your safety, our payment verification team is processing your order, which is a standard procedure to ensure that all transactions on our website are authorized, and will give priority to your future purchases.




Transport FAQ




1. How to change the shipping method?




After the order is placed, the shipping method cannot be changed. However, you can still contact our customer service department. Please do this as soon as possible during the order processing stage. If you bear any difference in shipping costs, we may update the shipping method.




2. How to change my shipping address?




If you wish to change the delivery address after placing an order, please contact our customer service department as soon as possible during the order processing stage to indicate your request. If the package has not been shipped, we will be able to ship to the new address. However, if the package has already been shipped, the shipping information cannot be changed while the package is in transit.




3. When can I receive my merchandise after I place an order?




The duration depends on the mode of transportation and the destination country. The delivery time varies depending on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions or any other unforeseen or avoidable situation, the delivery will be delayed. If such a delay occurs, we will work hard to resolve the issue until a positive solution is found.




4. Do you ship to my country? How much is the shipping cost?




We ship globally. The exact shipping cost varies based on the weight of the item and the country of destination. We will always suggest the most suitable shipping weight for our customers to help save money. Our goal is always to deliver items to our customers quickly and safely.




5. Why are some commodities so expensive?




The cost of delivery depends on the selected delivery method, as well as the delivery time and destination country. For example, if the shipping cost between UPS and FedEx is $10, our recommendation is to choose the option that best meets your personal needs based on price and shipping time.




6. Does the product price include shipping?




The product price does not include shipping. The online ordering system will generate a shipping quotation for your order.




7. How do I know if my item has been shipped?




When your item is dispatched, we will send a notification email to your registered email address. The tracking number is usually provided within a few days after shipment, and we will update the tracking information in your account.




8. How can I track my order?




Once we provide you with the tracking number, you can check the delivery status of the item online by visiting the website of the relevant courier company.




9. Why is my waybill number invalid?




Tracking information usually appears after 2-3 business days after delivery. If the tracking number cannot be found after this period of time, there may be many reasons.


The shipping company has not updated the delivery information on the website with the latest status; the tracking code of the package is incorrect; the package has been delivered for a long time and the information has expired; some shipping companies will delete the tracking code history.


We recommend that you contact our dedicated customer service department and provide them with your order number. We will contact the shipping company on your behalf and you will be updated as soon as there is any further information.




10. If tariffs occur, who will be responsible?




Customs is a government agency responsible for supervising goods entering a specific country or region. All shipments sent to or from the region must be cleared first. Customs clearance and payment of related duties are always the buyer's responsibility. We do not increase taxes, value-added taxes, customs duties or any other hidden fees.




11. If my item is detained by the customs, who is responsible for customs clearance?




If the item is detained by the customs, the buyer is responsible for customs clearance.




12. What if my package is seized by the customs?




If your item cannot be cleared from customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.




13. After the payment is settled, how long do I have to wait before I can place my order?




Our processing time is 3 working days. This means that your items will usually be shipped within 3 working days.




After-sales common problems




1. How to cancel an order before and after payment?




Cancel before payment




If you have not paid for the order, you do not need to contact us to cancel the order. We will not process the order until the matching payment for the order has been received. If your order is more than a week old and still has not been paid, you will not be able to "reactivate" it by sending a payment, because the price of individual items, currency conversion and shipping may have changed. You need to use the new shopping cart to submit the order again.




Cancellation after payment




If you have already paid for the order and want to cancel the order, please contact our customer service department as soon as possible.




If you are not sure about the issue related to your order or you wish to change it, please contact our customer service department and suspend the order when you decide. This will pause the packaging process while you make changes.




If the package has already been shipped, we will not be able to cancel or change the order.




If you want to cancel an existing order because you want to add another product, you don’t need to cancel the entire order. Just contact the customer service department and we will process the updated order; this service usually does not charge extra.




Generally, if your order is early in the processing stage, you can still change or cancel the order. You can request a refund or provide payment as credit for future orders.




2. How do I return the goods?




Please read and follow the instructions below before returning any items to us. Please make sure you understand our return policy and you meet all standards. The first step is to contact our after-sales service, please provide us with the following information:


a. Original order number


Reasons for exchange


C. The photo clearly shows the problem with the item


d. Detailed information of the requested replacement item: item number, name and color


e. Your shipping address and phone number




Please note that we cannot process any returned merchandise that has been returned without our prior consent. All returned items must have an RMA number. Once we agree to accept the returned items, please make sure you write down the remarks containing your order number or PayPal ID in English so that we can find your order information.